Patients are seen by appointment only.
Active Client Policy - updated 8/2020
Due to COVID-19 prevention/disinfection protocols, as well as the backlog of routine wellness appointments following the COVID-19 shutdown, we have fewer appointment slots available than usual, which we are obligated to reserve for our active clients and patients.
Clients are considered active if we have seen their pet(s) within the past 3 years. All others are considered new or inactive, including those we have only seen for new patient euthanasia or ancillary services (nail trims, etc.), even if within the 3-year limit.
If you are not an active client of NOAH and your pet is ill or injured, please call your regular veterinarian. If you do not have a regular veterinarian, you may check with other local clinics to see if they are able to accommodate your request, or call one of the following 24-hr emergency clinics: MedVet Cleveland West (216) 362-6000, Animal Clinic Northview (440) 327-8282, or MedVet Toledo (419) 473-0328.
It is imperative that your pet become established with a veterinarian prior to injury or illness, as an emergency is not the time to find a new vet! We are still accepting new clients and patients for routine visits, although we are scheduling out further than normal due to COVID-19 (we will do our best to accommodate new puppies and kittens to ensure adherence to recommended vaccination schedules, as well as recently acquired adult pets that must be seen within a specified time period per shelter adoption agreement).
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
If you have a vicious dog or a dog that dislikes cats, please notify our staff at the time of scheduling your pet's appointment.
Vicious dogs or fractious cats may be sedated and/or muzzled to allow safe examination - for our staff and the pet.
We reserve the right to refuse service to any dog or cat that is deemed too vicious/fractious to be safely handled.
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off' appointments are available. A "Drop Off" means you could bring your pet at the time that works best for you and leave him/her with us until exam, work-up, and treatment has been completed. Usually we will ask you to drop off some time in the morning so one of our doctors can examine the patient in between appointments. Once the doctor is done, you will receive a call to go over the diagnosis and to give you discharge instructions.
We ask that all prescription refills be requested in advanced via phone. 24 hour-advanced notice would be greatly appreciated. For pets that receive long-term medication, please make sure you make your request for refill a week or two before you pet's medications run out.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks (valid photo ID required).